Systems Engineer – 2nd Line
An experienced 2nd Line Systems Engineer is required to join a leading technology service provider within the financial world.
Our client’s engineers thrive in a culture of self-development, technical curiosity and delivering exceptional service. We believe in taking our staff on a journey with us through their careers, nurturing talent and encouraging new ideas.
Ideal candidate profile
·Experience in Citric, Windows and Office 365
·Excellent customer service skills, including a professional and helpful telephone manner, the ability to relate effectively to users with differing levels of skills and experience.
·Knowledge of ITIL Service desk and incident management disciplines.
·Mentors junior engineers, investing the time in less experienced colleagues to improve the overall service.
·Resourceful in your approach whilst at the same time adhering to set.
Key responsibilities
·Working as part of the Service Desk providing 2nd line technical support.
·Managing user expectations and ensuring user satisfaction for all incident resolutions.
·Responsible for ensuring incidents are logged with third party suppliers and other departments as required.
·Completing operational checks on a rota basis.